Exchange/Return Policy

 

We offer a simple and efficient exchange and return policy. Please note the following guidelines before submitting a request:
1. Exchanges and returns are accepted within 7 days from the delivery date. Requests beyond this period will not be accepted, even if the items are unused and tags remain intact.
2. Products must be unused and unwashed.

3. Items on sale or promotion are not eligible for exchange, as clearly stated. Additionally, exchanges are not offered for accessories

4. Under garments and accessories cannot be exchanged or returned.

1. How Return Works?

To initiate a return, please Email us at Cotchbee@gmail.com or Contact us at 0321-0211666. If wrong Item was delivered, we will arrange a pickup from your Door Step Within 7-10 Working Days. After the item is returned to our warehouse and inspected for Quality, we will issue online store credit, which can be used for future purchase on cotchbee.

2. Is it possible to receive a cash refund?
Cotchbee does not issue cash refunds. Instead, we provide store credit or allow product exchanges, based on the specific situation.

3. Exchange Policy for Damaged or Incorrect Article Deliveries.?
If you receive a damaged or incorrect item, it can be exchanged within 7 days. We will arrange a pickup for the item and provide you with a coupon as compensation. For paid orders, a refund is possible, but refunds are not offered for COD orders.

4. HOW DO I GO ABOUT EXCHANGING A PRODUCT?

To request an exchange, simply email us at Cotchbee@gmail.com with your order ID, and we will assist you with the process.

Important Note About Article:
Please note that color variations may occur due to screen settings and resolution, and in such cases, requests may not be accepted. Summer items can only be exchanged for other summer products, and winter items can only be exchanged for winter products.