FAQs
Common Questions & Answers (FAQs)
What products do you offer?
We offer a comprehensive selection of baby and kids essentials, and soft clothing, practical accessories. Each item is designed to provide comfort, safety, and style for your little one.
What sizes are available for baby clothes?
Our clothing sizes cater to newborns up to toddlers aged 10 years. A detailed size chart is available on our website to help you choose the right fit.
Do you have physical stores?
Currently, we operate online, but stay tuned for updates on future store openings.
What does Online Store Credit mean?
It means you can return an item and use the same amount as a coupon for a future purchase.
How does this function?
Just email us at Cotchbee@gmail.com or call our Helpline 0321-0211666 to request an exchange, and we’ll assist you with the process. Be sure to include your Order ID in the email.
How long do I have to make a claim?
Ensure you submit your request within 7 working days of receiving your order. Requests after this period will not be accepted.
How can I return the item?
Share your issue with us through any channel along with article pictures and order details. Once your request is approved, we will arrange the pickup for your item. Don’t worry, we will send you all the details after you email us.
What about Shipping Costs?
We regret that shipping costs are non-refundable, except in the following situations:
If the item arrives damaged.
If the incorrect item is delivered.
In all other instances, we will cover the cost of item pickup. Once verified, the refund will be processed within 14-16 working days.
What do Shipping Fees include?
We charge a delivery fee of Rs. 250/-
How can I track my shipment status?
Once your order is shipped, we will provide you with a tracking number, allowing you to monitor the status directly on the courier company's website.
What payment options are available?
We offer the following payment options:
Within Pakistan: Cash on Delivery (COD), Debit Card, and Credit Card
You can choose the method that works best for you.
How can I cancel my order?
Thank you for reaching out! If your order has not yet been dispatched, you can contact our customer service team to request a cancellation.
Once your order is shipped, we provide tracking details so you can monitor its status directly. Our team is here to assist you every step of the way and ensure a smooth experience.